The Digital Attic, located in Long Island, NY originated from an IT consulting practice we ran back in the "pre dot com" era c.1996. At the time, we provided both network integration services and custom built non-linear-editing (NLE) video workstations. When the internet exploded with companies clamoring to get on the web, our focus turned toward services almost exclusively.

The ride was great for the most part, but we always desired to get involved with multimedia products again. Last year some major life changes occurred for several of us, and we decided to rekindle that desire. As an exercise, we built a multimedia oriented website for collectors and enthusiasts. Wishing to offer Sony Media Software products like Vegas, Acid and Sound Forge, we found one of the largest East Coast distributors of high quality digital video and audio products  right in our backyard. As the saying goes "timing is everything" and this now seemed the right time to establish an eCommerce presence on the web.

After mulling over several options to do this, we decided an eBay store offered the best mix of risk vs. reward, and the Digital Attic was born. Why the  name Digital Attic? The "digital" part... well you can guess that one. The "attic" part is a bit more interesting. First and foremost, attics have always held a unique place in popular culture as wondrous spaces where discovery of long-lost items that have been covered by dust and forgotten behind other objects occurs. Second, attics are mostly used to store things we don't use very often, but are quite reluctant to get rid of, be it for need of them in the future or for sentimental reasons.

Since our journey over the last decade brought us back to multimedia and NLE (discovery of something long-lost) and many of the products we carry are used to "store and archive" video and audio production projects, the name Digital Attic just seemed to be a natural.  

As IT consultants, we know a good amount about what it takes to setup and run an eCommerce based business. Using an established distribution channel, we are able to source our products at deep discounts. Leveraging eBay and the web to market and sell our merchandise enables efficiency of reselling costs. This winning combination allows us to always PASS THE SAVINGS ON TO YOU!!

Customer service had always been a huge factor in our successful relationships with Fortune 500 companies like IBM and JPMorgan Chase. But it was our smaller clients who really appreciated the truly personal attention we gave them over the years. And now we bring this experience to the table when you do business with us. So rest assured you will have a worry-free shopping experience.

What can we offer you? Our mission is to be your favorite discount source for best-selling, high quality digital video, audio, and multimedia products from the industry's leading manufacturers. Autodesk, Avid, Azden, Bella, Canopus, G-Tech, Focus Enhancements, Pinnacle, Sima, Sony, Vasst and many others!

Having been chosen in the past to resell products from HP, Novell, and Veritas, we are very selective about the manufacturers and products we present to our customers. Every product we offer is "best of class" and must pass stringent manufacturing quality assurance tests to achieve international standards such as ANSI, CE, ISO 9001/9002 certification, UL Listed.

As the Digital Attic's growth continues, we will endeavor to automate and streamline our supply chain management and order fulfillment systems even further. In the coming months, we will be launching the Digital Attic WebStore!  You'll have a greater selection of products to choose and can expect even more savings, while always receiving responsive, professional customer service.

It's our hope to make 2007 our best year ever. And with your help we know we can succeed! 

PAYMENT                                                                                                                 TOP^

Shipping

• We currently DO NOT ship internationally; USA Only. We are evaluating  demand for international shipments and will adjust our shipping policy accordingly.   We encourage you to inquire about  orders for more than US$500, or for bulk item shipments, as low cost or single item orders will probably not be cost effective for international shipments.

• Shipments to Alaska and Hawaii are only done by UPS 2nd Day Air, with delivery typically by end of day. Expedited shipping and Get it Fast services are not available.

• For those serving in the military, we will consider shipments to APO/FPO and U.S. Territory addresses individually. All APO/FPO and U.S. Territory bound items are shipped with USPS. APO/FPO deliveries can take up to 6 weeks. Please see our Store Policies page for details and restrictions.

• We only ship to confirmed addresses as presented to us via PayPal. If your address is not confirmed, you must send us an eBay email stating the proper shipping address before we can complete processing your order. We must also discuss and agree in writing to conditions that may waive your right to Item Not Received (INR) protection under PayPal's Buyer Protection Programs.

Returns                                                                                                                  TOP^

Non-Defective Product Returns

All non-defective goods can be returned for a Money Back Refund or Store Credit on the value of the merchandise within 14 days of purchase. 14 days after purchase ALL sales are final, and no returns are allowed. The total dollar amount received for  Money Back Refund or Store Credit will be less shipping charges and a 20% restocking fee. Please allow 2-4 weeks after all goods are received for refunds to be processed. Customer is responsible for return shipping costs and carrier insurance to cover loss or damage.

• Software, Training Products and DVD purchases are final, no returns.

• Special Order item purchases are final, no returns. A Special Order item is defined as any product in limited supply, or custom configured, and specifically ordered for the customer direct from the manufacturer. Special Order items are clearly marked in our listings.

• Items must be unopened, in original sealed packaging; TDA will not except returns on items that have been opened.

Defective Product Returns

Merchandise found to be defective within 14 days of purchase can be exchanged for the same item. 14 days after purchase ALL sales are final, and no returns are allowed; Warranty is only valid through the manufacturer of the product. Defective product replacements will ship after we receive and process your returned product. If TDA can not provide a suitable product replacement, purchaser will receive a Money Back Refund or Store Credit on the value of the merchandise, less any shipping charges.  Please allow 2-4 weeks after all goods are received for refunds to be processed. Customer is responsible for return shipping costs and carrier insurance to cover loss or damage.

• When received, please inspect your purchase carefully. Claims for any suspected damage or loss as a result of shipping must be reported to the carrier immediately and prior to any requests for RMA. TDA will not issue RMA for items with shipping claims until the claim is resolved.

• If a product appears to be defective please contact the respective manufacturer promptly, and before requesting an RMA from us. Many items that seem defective will function correctly with technical support from the manufacturer.

• Customer must contact TDA within 14 Days of the date of purchase via eBay email to receive a Return Material Authorization Number (RMA). Returns will not be accepted without an RMA, and any items returned without proper RMA will be rejected and customer voids TDA's return policy.

FEEDBACK & SUGGESTIONS                                                                                       TOP^